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Our UK Complaints Policy

Quality is central to our culture at DND Finance and we aim to provide excellent service. Should you be unhappy or dissatisfied with the service provided, please contact us and we will investigate the matter further in order to come to a satisfactory and appropriate outcome.

If you have a complaint you may email us at, or alternatively write to the address below:

Studio LU.404
The Light Bulb
1 Filament Walk
SW18 4GQ

Should DND receive a complaint this will be acknowledged in writing. We will aim to resolve this within 8 weeks.

In the unlikely event that the complaint is not resolved within eight weeks, DND will contact you to explain why and inform the customer how much longer they require.

If you are not satisfied with the response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of the final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.

Further information can be found at: