D&D Leasing is a small ticket leasing company offering both equipment finance and working capital finance to the small and medium sized enterprise market. We got in touch with Rev. Dr. K. Bill Dost, Founder of D&D Leasing, to find out more about his business and their approach towards client service.
Typically, we provide finance to firms who have under £1 million in annual revenues and have less than 10 members of staff in their offices. Often “owner-operator” led, these businesses need assistance with their financing and we help them acquire their mission critical assets, or help them with their working capital needs.
When dealing with clients, our approach is pretty simple. We believe that all customer contact needs to be wonderful and that all our clients need to come away feeling very happy. To this end, we empower our people to have the ability to make decisions on pricing and forebearance (as needed). From our experience, the right people are in fact empowered to make decisions as needed without managerial oversight, and this allows the business to move more efficiently and ultimately keep our customers base really happy.
In order to achieve the high standards we set ourselves, our company has core values that every member of our team must reflect in their work. Secondly, we practice complete transparency, and all of our staff knows where we are in the month and who is or is not performing. This allows us to push and drive towards our goals. Speaking of goals, we are strong goal setters and yearly we set a road MAP that details our strategy for the next year.
Perhaps our most distinguishing feature is that we are known as the C funding specialists, which means that we’re here to fund the tougher deals. This allows us to help those clients that really need assistance. After all, anyone can assist a blue chip customer, but structuring a transaction for a customer that really needs the helps, that’s where our skill set really is.
In order to stay ahead in our highly competitive industry, I am a constant student and you’ll find me either reading a book, attending a conference or going to a class to keep sharp. I fervently believe that we need to always reinvest in our own education if we desire to keep ahead of our competition.
One particular challenge facing us is that there has been a lot of consolidation of leasing companies, followed by a drop in rates in the industry by many players. For the end user, this has been great as they are getting a really good interest rate. For funders like us, this is not so great because we don’t get to hold our margins. However, like all things, the market is cyclical and higher rate days will return.
Looking towards 2016 and beyond, we are looking at both expanding and growing our firm even further. We are set to open our third market in the USA as well as continuing to expand our product lines when it makes sense. Our next big product lines that we are excited about is vehicles and commercial loans, so we really will have a busy year ahead.
With this award, we are motivated to continue to be at the forefront of our industry. It really is great to be recognized as best for SME, and it’s nice to know that the work you do is noticed by those outside of your business. Awards such as these show businesses like ourselves that we’re being recognized for our hard work and they keep us motivated. To the wider industry I think it gives firms something to shoot for and to work hard for.
Above all, this award is wholly attributable to the work of our amazing team. I can honestly say that their tireless work and work ethic for our clientele is why we’ve won this award and more importantly they are the reason our clients keep returning.
Original Article Source | Finance Awards 2015