If you have a complaint you may email us at firstname.lastname@example.org, or alternatively write to the address below:
The Light Bulb
1 Filament Walk
Should DND receive a complaint this will be acknowledged in writing. We will aim to resolve this within 8 weeks.
In the unlikely event that the complaint is not resolved within eight weeks, DND will contact you to explain why and inform the customer how much longer they require.
If you are not satisfied with the response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of the final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
Further information can be found at: www.financial-ombudsman.org.uk